Global Innovation GroupStart a project

Industry — Gyms & Fitness

Retention beats acquisition.
AI makes it
operationally possible.

Your cost to acquire a member is going up. Churn eats your growth. We deploy AI that spots churn risk early, runs save-play automation, personalizes programming from intake, and handles front-desk questions 24/7 — so your team focuses on member relationships, not repetitive work.

Typical churn reduction
15–25%
Front-desk hours saved
30+/week
Engagement
60–120 days
What we deliver

Specific deliverables.
No vague outcomes.

Every engagement ends with something you can point at. Code that runs, documents that inform decisions, teams that got better. No fluff, no deck-only deliverables.

01

Churn-risk scoring

Model that predicts member churn 30–60 days out based on attendance patterns, class bookings, and engagement signals. Save-play automation kicks in before they cancel.

02

Personalized programming

From intake form to week-one plan in seconds. AI-generated workout progressions, nutrition suggestions, and milestone tracking — with coach review for QA.

03

Front-desk agents

24/7 chat/voice agent that handles class bookings, hours, pricing, cancellations, and common FAQs. Escalates to humans when it matters. Works on SMS, web chat, and inbox.

04

Social content at scale

AI-generated captions, reels scripts, and email content tuned to your brand voice. Coach-specific content generated from their uploads. You publish daily without a content manager.

05

Member lifecycle automation

Onboarding sequences, milestone celebrations, referral asks timed to peak satisfaction, re-engagement for lapsed members — all automated, all personalized.

Methodology

How we work.
Predictable. Scoped. Priced.

Single-studio operators start from $25,000. Multi-location brands and franchisors get custom scope based on unit count and integration complexity. All engagements include team training and 90-day support.

Phase 01

Audit

1 week

Review current member management software (MindBody, Zen Planner, PushPress, GymMaster), attendance data, and churn patterns. Identify the 3 highest-leverage interventions.

Phase 02

Design

1 week

Pick the first workflows. Usually churn-risk scoring + save-play automation, since they produce ROI fastest. Architecture doc approved before build.

Phase 03

Build

4–6 weeks

Connect to your member management system, build scoring models, deploy agents, wire automations. Test against historical data before going live.

Phase 04

Train

1 week + 90-day support

Train coaches, front-desk, and owners. Runbooks for every automation. Weekly check-ins during first 90 days to tune and iterate.

Who it's for

You might be one of these.

Persona 01

Single-location studios

Pain

High churn, owner doing everything, no budget for agency.

Outcome

Churn cut by 15–25% in first 90 days. Owner back to coaching, not admin.

Persona 02

Multi-location brands

Pain

Inconsistent member experience across sites. Data lives in silos.

Outcome

Unified member intelligence across locations. Standardized AI-powered operations.

Persona 03

Franchisors

Pain

Royalty growth tied to franchisee success. Need scalable playbooks.

Outcome

Turnkey AI stack franchisees can deploy. Better unit economics across the network.

What you leave with

Measurable outcomes.

We don't sell effort. We sell results. Every engagement is scoped against specific outcomes — and we measure them before and after.

  • 0115–25% reduction in monthly churn within 90 days
  • 0230+ hours/week of front-desk staff time reclaimed
  • 03Personalized programming delivered at scale without hiring
  • 04Referral velocity up via automated, well-timed asks
  • 05Lapsed member reactivation at 10–20% of dormant list
  • 06Content output 5–10× without a content manager
Questions, answered

What you're probably wondering.

  • MindBody, Zen Planner, PushPress, GymMaster, ClubReady, Wodify, Glofox, Trainerize, and custom stacks via API. Most major platforms have APIs we can integrate with.
Start with Gyms & Fitness

Ready to talk?
We're listening.

Tell us what you're trying to solve. We reply in 24 hours with a read on feasibility and scope. No decks, no slow proposals.