What platforms do you work with?

Shopify, WooCommerce, BigCommerce, and Magento; for email and CRM, Klaviyo, Mailchimp, Attentive, and Sendlane; for ads, Meta, Google, and TikTok. Most modern platforms expose APIs the partnership can work with.

Will the AI get our brand voice right?

We train on your best existing content — ad copy, emails, product pages — plus a voice guide we build with you during design, and output goes through a quality-review workflow before publishing. The voice tightens over the life of the partnership rather than being frozen at launch.

How does pricing work for an e-commerce brand?

One offer: a Fractional AI Partner engagement from $15K per month, scoped to your catalog and channels. You begin with a paid AI Audit (around $1,500) — a fixed-scope read on where AI pays off across support, content, and data — and the audit fee credits toward month one if you proceed.

What about hallucinations on product details?

Catalog-aware agents use retrieval — they describe products only from your actual product-page data and policies. They do not invent specs, prices, or availability; if they do not know, they say so and escalate.

How does support handoff to humans work?

It is configurable. Complex tickets, refund disputes, and upset customers route to a person immediately, and the agent includes full conversation context in the handoff so humans are not starting from zero.

Can you integrate with Amazon and wholesale?

Yes — Amazon Seller Central, FBA, Vendor Central, and wholesale EDI. Multi-channel integration is often where the biggest wins come from, because unifying the data enables everything else.

Why a monthly partnership instead of a one-time project?

Ticket volume, catalog size, and channels all keep moving, and the load never lets up. A one-time build ages out. A Fractional AI Partner owns the AI function continuously — shipping new systems, maintaining the live ones, and keeping pace as the business grows.

What is a Fractional AI Partner?

A Fractional AI Partner is a senior AI team embedded part-time in your business on an ongoing basis — the way a fractional CFO runs finance or a fractional CTO runs engineering. Global Innovation Group sets your AI direction and ships working systems into production every month. It is a recurring partnership, not a one-off project: when a build lands, the partner stays on for the next one.

Who is the Fractional AI Partner for?

Established operating companies, roughly $3–5M+ in annual revenue, that want AI working inside the business rather than studied. It is not for individuals, hobbyists, or pre-revenue startups. Most clients have real workflows, real data, and a team — and want a standing AI function without hiring a full in-house team to build one.

What does the engagement cost, and what sets the price?

Engagements start at $15K per month. There are no fixed package tiers — each one is scoped and quoted in writing before you start. Three things set the price: the scope of work, the hardware path you choose (shared or dedicated), and your commitment length. A longer commitment — six or twelve months — can flex the monthly rate down.

How do I start? What is the AI Audit?

You start with a paid AI Audit — roughly $1,500, fixed scope. It is a diagnostic of your business: a ranked read on your highest-ROI automation targets, a stack and hardware recommendation, and an honest feasibility verdict on whether AI pays off for you and where. It is the low-risk way to begin before any monthly commitment. If you proceed to a partnership, the audit fee credits toward your first month.

Is there a minimum commitment?

Yes — three months. AI systems compound: the first month ships a quick win, and value builds from there as the systems mature and the team learns to run them. Three months is the floor for the partnership to produce a real return. Six- and twelve-month commitments are available and can lower the monthly rate.

Do we have to buy hardware?

No. Every engagement makes a hardware decision, but buying hardware is only one of two paths. Shared means your workloads run on infrastructure GIG owns and maintains — no purchase, fastest start, lowest cost, right for most clients. Dedicated means GIG specs and provisions hardware you own, on your premises or in your own cloud account — chosen for privacy-sensitive work or heavier scale. We recommend the path that fits; the choice is yours.

What happens to the AI tools and vendors we already use?

We work with what already earns its place. The Fractional AI Partner sets direction across your whole AI surface — that includes deciding what to keep, what to replace, and what to build. If a tool you already pay for is doing its job, it stays. We are vendor-agnostic and take no reseller kickbacks, so the call is made on fit, not commission.

Who actually runs the engagement?

Three people, by design. Francisco Williams leads strategy and oversight — roadmap, model and stack decisions, hardware direction — at roughly ten hours per client. Cindy Adlawan, Executive Director, leads delivery: intake, build, and training, every month. Kristle Alcuizar leads marketing and brand. The Cindy-led delivery structure is deliberate — it is what keeps the partnership senior and sustainable.

What is shipped each month?

Working systems in production — not decks, not roadmaps. Depending on your business that means custom agents, workflow automations, CRM and database enrichment, and integrations into the tools you already run. Every month of the engagement puts something live, and month one ships a quick win before the full diagnosis is even complete.

Who owns our data, and is it private?

You own your data, always. On the Shared hardware path, workloads run on GIG-managed infrastructure under clear data handling terms. On the Dedicated path, hardware is yours and your data never leaves your own environment — the right choice for healthcare, legal, finance, and other privacy-sensitive verticals. Either way, the systems and the data are yours.

Is GIG vendor-agnostic or tied to one AI provider?

Vendor-agnostic. We run Claude for production-grade agents, open-source models — Llama, Mistral, Qwen — for self-hosted workloads, and fine-tune on Hugging Face models when a task warrants it. We take no reseller kickbacks and recommend based on fit, not commercial relationships.

Where is Global Innovation Group based?

Global Innovation Group LLC is based in Southern California and works with established operating companies across the United States. The Fractional AI Partner engagement is delivered remotely, with on-site time as the engagement warrants.

Do you specialize in commercial real estate?

Yes — commercial real estate is GIG's anchor vertical. Francisco Williams is a CCIM-credentialed commercial real estate broker, Senior Vice President at KW Commercial Beverly Hills, and an NMLS-licensed mortgage loan originator (California DRE #01979442, NMLS #1858674). He runs AI inside his own brokerage, capital markets, and private lending businesses before deploying it for clients. That operator-grade CRE credibility is part of what you get when you hire a Fractional AI Partner here. GIG also serves five additional verticals: gyms and fitness, lending and finance, healthcare and clinics, legal and professional services, and e-commerce and retail.

What can a Fractional AI Partner ship for a brokerage, investment shop, or capital markets team?

Continuous enrichment and skip-trace running on every prospect list. Market reports and comps generated on demand. Deal-screening agents that read offering memoranda, rent rolls, and T-12s and surface red flags fast. TCPA- and DNC-compliant seller follow-up tuned to archetype — tired landlord, estate sale, out-of-state owner. CRM enrichment with lead scoring tuned to your historical close data. The partnership owns the AI roadmap month over month, not as a one-time project — because real estate bottlenecks do not hold still.

Fractional AI Partner — E-commerce & Retail

Catalog grows.
Support scales.
We run the AI for both.

E-commerce at scale means support tickets, content demand, and data that outgrow the team — and the load never lets up. A one-off build does not keep pace. As your Fractional AI Partner we embed in the business and ship systems against it every month — catalog-aware support, SKU-scale content, review mining, churn modeling — so your team works on brand and buying, not repetitive work.

Engagement

Monthly retainer

Delivery

Systems shipped monthly

Entry point

Paid AI Audit

Start a conversation See how it works

What we deliver

Specific deliverables.
No vague outcomes.

Every engagement ends with something you can point at. Code that runs, documents that inform decisions, teams that got better. No fluff, no deck-only deliverables.

Catalog-aware support agents

A 24/7 agent grounded in your full catalog, policies, shipping, and returns — handling the bulk of tickets without a human, and escalating cleanly when it matters.

SKU-scale content

Product descriptions, ad headlines, meta descriptions, and email subject lines generated in your brand voice — from a hundred products to a hundred thousand.

Review mining for product insight

AI reads every review, pulls themes by product, flags quality issues, and surfaces feature requests — so your buying team sees what customers actually think, at scale.

Churn and repeat-purchase modeling

Predict which customers are at risk of not returning, trigger personalized save campaigns, and model lifetime value by segment and channel.

Personalization engine

Product recommendations, email content, and landing-page copy personalized to customer segment and intent — working with your existing stack such as Klaviyo, Shopify, and Segment.

Methodology

How we work.
Predictable. Scoped. Priced.

One offer: a Fractional AI Partner engagement, from $15K/mo, scoped to your catalog and channels. Start with a paid AI Audit (~$1,500) — a fixed-scope read on where AI pays off across support, content, and data — and the audit fee credits toward month one if you proceed.

Phase 01

Diagnose

First weeks

We map your platform, catalog, ticket volume, ad spend, and customer data — and ship one working automation before the diagnosis closes.

Phase 02

Design

First quarter

We set the roadmap — usually support or content first — plus the stack, integration plan, and a brand-voice guide, reviewed before build.

Phase 03

Deploy

Every month

We build agents, content pipelines, integrations, and analytics — shadow-mode testing before customer-facing agents go live — adding something each month.

Phase 04

Develop

Ongoing

We train your team on the tools and monitoring. And then we stay — the partnership continues into the next systems and decisions.

Who it's for

You might be one of these.

Persona 01

DTC brands

Pain

Support tickets scaling faster than the team; content demand outpacing writers.

Outcome

A standing AI function on support and content, so the team scales output without new hires.

Persona 02

Multi-channel retailers

Pain

Fragmented data across Shopify, Amazon, and wholesale; no unified customer view.

Outcome

Unified customer intelligence across channels, run as an ongoing function rather than a one-time integration.

Persona 03

Large-catalog operators

Pain

Tens of thousands of SKUs to describe, categorize, and merchandise — impossible by hand.

Outcome

Every SKU getting quality copy, categorization, and merchandising at catalog scale, maintained continuously.

What you leave with

Measurable outcomes.

We don't sell effort. We sell results. Every engagement is scoped against specific outcomes — and we measure them before and after.

01A Fractional AI Partner embedded in the operation, not a one-off vendor
02The bulk of support tickets handled without a human
03SKU-scale content produced in brand voice
04Review insight surfaced for every product, automatically
05Churn addressed through targeted, data-driven save campaigns
06Personalization running across email, site, and ads — and improving over time

Questions, answered

What you're probably wondering.

Shopify, WooCommerce, BigCommerce, and Magento; for email and CRM, Klaviyo, Mailchimp, Attentive, and Sendlane; for ads, Meta, Google, and TikTok. Most modern platforms expose APIs the partnership can work with.

Start with E-commerce & Retail

Ready to talk?
We're listening.

Tell us what you're trying to solve. We reply in 24 hours with a read on feasibility and scope. No decks, no slow proposals.

hello@globalingroup.com Back to home

Catalog grows.Support scales.We run the AI for both.

Specific deliverables.No vague outcomes.

Catalog-aware support agents

SKU-scale content

Review mining for product insight

Churn and repeat-purchase modeling

Personalization engine

How we work.Predictable. Scoped. Priced.

Diagnose

Design

Deploy

Develop

You might be one of these.

DTC brands

Multi-channel retailers

Large-catalog operators

Measurable outcomes.

What you're probably wondering.

Ready to talk?We're listening.

Catalog grows.
Support scales.
We run the AI for both.

Specific deliverables.
No vague outcomes.

How we work.
Predictable. Scoped. Priced.

Ready to talk?
We're listening.