What platforms do you work with?

Shopify, WooCommerce, BigCommerce, and Magento; for email and CRM, Klaviyo, Mailchimp, Attentive, and Sendlane; for ads, Meta, Google, and TikTok. Most modern platforms expose APIs we can work with.

Will the AI get our brand voice right?

We train on your best existing content — ad copy, emails, product pages — plus a voice guide we build with you, and output goes through a review workflow before publishing. The voice tightens over time as you use it.

What about hallucinations on product details?

Catalog-aware agents use retrieval — they describe products only from your actual product-page data and policies. They don't invent specs, prices, or availability; if they don't know, they say so and escalate.

How does support handoff to humans work?

It's configurable. Complex tickets, refund disputes, and upset customers route to a person immediately, and the agent includes full conversation context in the handoff so you're not starting from zero.

Can you integrate with Amazon and wholesale?

Yes — Amazon Seller Central, FBA, Vendor Central, and wholesale EDI. Unifying the channels is often where the biggest wins come from, because clean data enables everything else.

Do I have to commit to a long contract?

No. Everything is month-to-month, and audits and workshops are one-off fixed fees. Scale the help up for Q4 and down in January if that's what the business needs.

What does Global Innovation Group do?

Global Innovation Group helps small business owners learn and apply AI. That means three things: plain-English training and workshops on today's AI tools, hands-on builds — automations, CRM cleanup, document workflows — wired into your business, and playbooks so you own and run what we set up. It's affordable, month-to-month help from operators who run AI inside their own businesses.

Small business owners and their teams — real estate brokerages and small teams, local gyms and studios, independent lenders, clinics and small practices, solo attorneys and small firms, and small shops and online brands. You don't need a technical team, prior AI experience, or an enterprise budget. If you run a business and suspect AI could take work off your plate, this is for you.

How much does it cost?

Three flat monthly tiers, all month-to-month: Foundation at $800/month — one flagship workflow done for you, typically an AI receptionist with missed-call text-back and automated lead follow-up; Growth at $1,500/month — two to three workflows working together, with monthly optimization and a results report; and Fractional AI Ops at $3,000/month — a full program with vertical depth, a private AI setup where your data warrants it, and a dedicated manager. Every engagement starts with a free consult, exact scope is quoted in writing, and one-off projects and workshops are available outside the tiers. For comparison, a professional answering service alone runs $800–$2,100 a month — and a single full-time hire costs several times the top tier.

Book a free AI consult. It's a real working conversation, not a sales pitch: we walk through your business, point out where AI is most likely to pay off, and tell you honestly whether it's worth spending money on yet. You'll leave with useful direction even if we never work together.

What is the AI Audit?

The AI Audit is a fixed-scope, low flat-fee diagnostic of your business — the deeper look after a free consult. We walk your workflows and map where the hours and dollars are leaking, then give you a ranked list of your highest-payoff automations, tool recommendations that fit your budget, and an honest verdict on where AI does and doesn't pay off for you. If you continue to a monthly plan, the audit fee credits toward your first month.

Is there a minimum commitment?

No. Monthly plans are month-to-month — stay because it's working, not because a contract says you have to. Workshops and the AI Audit are one-off fixed fees. We keep it this way on purpose: a small business should never be locked into an AI spend that isn't earning its keep.

Do I need to buy hardware or expensive software?

Almost certainly not. Most small businesses get real results from affordable subscription tools — Claude, ChatGPT, and off-the-shelf automation platforms — set up properly and wired into their workflow. That's tens of dollars a month, not thousands. Private setups on equipment you own exist for genuinely sensitive data — patient records, client files, loan documents — and we size those realistically for a small business.

Why do you say open-source and local AI is the future?

Because the AI wars are commoditizing the models. OpenAI, Google, Anthropic, and Meta are spending billions leapfrogging each other, prices keep falling, and open-source models like Llama and Mistral now trail the frontier by months, not years. The durable advantage is shifting from access to application — and increasingly to ownership. A local, open-source model running on a machine you own means your data never leaves the building, no subscription meter, and no vendor that can reprice or cut you off. We set clients on that path at whatever pace fits: rent the frontier where it helps, own your own model where it counts.

What happens to the AI tools I already use?

We work with what already earns its place. If a tool you pay for is doing its job, it stays — we'll set it up better and wire it into the rest. We're vendor-agnostic and take no reseller kickbacks, so every recommendation is made on fit and price, not commission.

Who actually does the work?

Three people, by design. Francisco Williams leads training and strategy — a CCIM-credentialed commercial real estate broker who runs AI inside his own brokerage, lending, and servicing businesses. Cindy Adlawan, Executive Director, leads delivery: intake, build, and training on every engagement. Kristle Alcuizar leads marketing and brand. When you hire GIG, these are the people you get.

What kinds of things can you actually set up?

Working tools, not decks: follow-up and outreach that run themselves, customer and client intake that routes itself, documents extracted instead of retyped, CRMs cleaned and kept clean, visit notes and billing narratives drafted for review, support questions answered around the clock, and content drafted in your voice. Every build comes with training and a playbook so your team can run it.

Who owns the tools and the data?

You do, always. Everything we set up lives in accounts you own, and every build comes with a playbook your team keeps. For sensitive data — patient records, client files, loan documents — we can set up private AI that runs in your own environment, so the data never leaves your hands. No lock-in is a design goal, not a slogan.

Why learn AI from a real estate expert?

Because he's an operator, not a theorist. Francisco Williams is a CCIM-credentialed commercial real estate broker, Senior Vice President at KW Commercial Beverly Hills, and an NMLS-licensed mortgage loan originator (California DRE #01979442, NMLS #1858674). He put AI to work inside his own brokerage, private lending, and loan servicing businesses first — the same tools, budgets, and constraints a small business faces. What GIG teaches is what actually worked.

Where is Global Innovation Group based?

Global Innovation Group LLC is based in Southern California, with a mission rooted in helping the local small business community into the AI era. We work with small businesses across the United States — remotely, with in-person workshops and sessions in the Southern California area.

Do you specialize in real estate?

Real estate is home turf — Francisco Williams is a CCIM-credentialed commercial real estate broker who runs AI inside his own brokerage, capital markets, and private lending businesses. That makes GIG especially strong for brokerages, small teams, and independent investors. The same practical playbook serves five more small-business verticals: gyms and fitness, lending and finance, healthcare and clinics, legal and professional services, and e-commerce and retail.

AI for Small Business — E-commerce & Retail

You grow the brand.
AI can handle
the tickets.

Q: How much does this cost for a small brand?

Three flat monthly tiers, all month-to-month: $800 Foundation — one flagship workflow done for you, usually the catalog-aware support agent; $1,500 Growth — add product content and win-back campaigns, with monthly optimization; $3,000 Fractional AI Ops — the full support-content-data program across your channels. Exact scope is quoted in writing. Start with a free consult; the fixed-fee AI Audit credits toward your first month if you continue.

Support tickets, product content, customer data — they outgrow a small team fast, and hiring your way out isn't in the budget. We help small shops and online brands put AI on that load: support that answers from your real policies, product copy in your brand voice, reviews mined for what customers actually think, win-back campaigns that run themselves. We teach you the tools, set them up with you, and leave you running them.

Plans

From $800/mo

Engagement

Month-to-month

Entry point

Free consult

Start a conversation See how it works

What we deliver

Specific deliverables.
No vague outcomes.

Every engagement ends with something you can point at. Code that runs, documents that inform decisions, teams that got better. No fluff, no deck-only deliverables.

Support that knows your store

A 24/7 agent grounded in your catalog, policies, shipping, and returns — handling the routine tickets without a human, and escalating cleanly when it matters.

Product content in your voice

Product descriptions, ad headlines, meta descriptions, and email subject lines drafted on brand — whether you have fifty products or five thousand.

Reviews mined for real insight

AI reads every review, pulls themes by product, flags quality issues, and surfaces feature requests — so you see what customers actually think, at scale.

Win-back campaigns that run themselves

Customers at risk of not returning get flagged and reached with personalized outreach — repeat purchases without manual list-pulling.

Email and site content, personalized

Product recommendations, email content, and landing-page copy tuned to customer segment — working with the stack you already have, like Klaviyo and Shopify.

Methodology

How we work.
Predictable. Scoped. Priced.

Three flat monthly tiers — $800 Foundation (usually the support agent, done for you), $1,500 Growth (add product content and win-back campaigns, with monthly optimization), $3,000 Fractional AI Ops (the full support-content-data program across channels) — all month-to-month and quoted in writing. Begin with a free consult.

Phase 01

Diagnose

Free consult

We walk your platform, ticket volume, content backlog, and customer data together. Costs nothing.

Phase 02

Design

First week

We pick the first win — usually support or content — and quote it in writing, with a brand-voice guide built before anything publishes.

Phase 03

Deploy

Weeks, not quarters

We set up the agents and pipelines, shadow-test before anything goes customer-facing, and you watch tickets and content start moving without you.

Phase 04

Develop

Ongoing

We train your team on the tools and monitoring, and stay available month-to-month as the store grows.

Who it's for

You might be one of these.

Persona 01

Small DTC brands

Pain

Support tickets scaling faster than the team; content demand outpacing whoever writes it.

Outcome

Support and content running on AI, so a small team ships like a bigger one.

Persona 02

Local shops selling online

Pain

The website is a second full-time job nobody has time for.

Outcome

Product copy, customer questions, and email campaigns handled — the store runs while you run the shop.

Persona 03

Growing multi-channel sellers

Pain

Data fragmented across Shopify, Amazon, and wholesale; no unified view of the customer.

Outcome

Channels wired together so the data works as one — without an enterprise integration bill.

What you leave with

Measurable outcomes.

We don't sell effort. We sell results. Every engagement is scoped against specific outcomes — and we measure them before and after.

01AI help priced for a small brand — not an agency retainer
02Routine support tickets handled without a human
03Product content produced in brand voice, at catalog scale
04Review insight surfaced for every product, automatically
05Win-back campaigns running on autopilot
06You and your team trained to run every tool yourselves

Questions, answered

What you're probably wondering.

Shopify, WooCommerce, BigCommerce, and Magento; for email and CRM, Klaviyo, Mailchimp, Attentive, and Sendlane; for ads, Meta, Google, and TikTok. Most modern platforms expose APIs we can work with.

Start with E-commerce & Retail

Ready to talk?
We're listening.

Tell us what you're trying to solve. We reply in 24 hours with a read on feasibility and scope. No decks, no slow proposals.

hello@globalingroup.com Back to home

You grow the brand.AI can handlethe tickets.

Specific deliverables.No vague outcomes.

Support that knows your store

Product content in your voice

Reviews mined for real insight

Win-back campaigns that run themselves

Email and site content, personalized

How we work.Predictable. Scoped. Priced.

Diagnose

Design

Deploy

Develop

You might be one of these.

Small DTC brands

Local shops selling online

Growing multi-channel sellers

Measurable outcomes.

What you're probably wondering.

Ready to talk?We're listening.

You grow the brand.
AI can handle
the tickets.

Specific deliverables.
No vague outcomes.

How we work.
Predictable. Scoped. Priced.

Ready to talk?
We're listening.