What platforms do you integrate with?

Shopify, WooCommerce, BigCommerce, Magento, custom stacks. For CRM/ESP: Klaviyo, Mailchimp, Attentive, Sendlane. For ads: Meta, Google, TikTok. Most modern platforms expose APIs we can work with.

Will the AI get my brand voice right?

Yes — we train on your existing best content (ad copy, emails, PDPs) plus a voice guide we build with you during design. Output goes through a quality-review workflow before publishing. Most teams converge to AI output being indistinguishable within 30 days.

What about hallucinations on product details?

Catalog-aware agents use RAG — they only describe products using your actual PDP data and policies. They don't invent specs, prices, or availability. If they don't know, they say so and escalate.

How does support handoff to humans work?

Configurable. Complex tickets, refund disputes, and angry customers route to humans immediately. Agents include full conversation context in handoff, so humans aren't starting from zero.

Can you integrate with Amazon and wholesale?

Yes — Amazon Seller Central, FBA, Vendor Central, wholesale EDI. Multi-channel integration is where the biggest wins often come from, because data unification enables everything else.

What about subscription or membership businesses?

Subscription dynamics (churn, retention, LTV) are where AI shines. We build churn models, save-play automations, and member communications tuned to subscription business models.

Will this work for small catalogs (under 100 SKUs)?

Yes, but the ROI timeline is different. Small catalogs benefit most from support, email, and personalization. Large catalogs get more value from content generation and categorization. We scope per situation.

Can we start with just support and add more later?

Absolutely. Most engagements start with one workflow (usually support) to prove value fast, then expand. The systems are modular — adding content generation or churn modeling later is straightforward.

What is Global Innovation Group?

Global Innovation Group (GIG) is an AI advisory, implementation, and education firm based in Southern California. We help individuals, teams, and companies learn, adopt, and deploy AI — including Claude, open-source models, and custom agents — across real workflows.

GIG serves three audiences: curious individuals who want to learn AI, growing teams that want to adopt it across their workflows, and established companies that want full implementation. Our offerings scale from $97 live seminars to enterprise engagements starting at $25,000.

Do I need technical or coding skills to work with GIG?

No. Our Events and Community memberships are designed for non-technical learners. Coaching is tailored to your current skill level. Only our Corporate Advisory engagements involve technical implementation — and even then, we deliver finished systems, not homework.

What is the difference between Events, Community, Coaching, and Advisory?

Events are single-ticket live seminars starting at $97. Community is a monthly membership from $97/month with office hours, playbooks, and peer access. Coaching is one-on-one work tailored to individuals (inquire for pricing). Corporate Advisory is full AI implementation for companies, starting at $25,000 per engagement.

What AI tools and platforms do you deploy?

We deploy Claude (via the Agent SDK), open-source models from Hugging Face (Llama, Mistral, Qwen, DeepSeek, Gemma), inference frameworks (vLLM, Ollama, LangChain, LlamaIndex), and integrate with common business tools like HubSpot, Salesforce, Airtable, Zapier, Slack, Supabase, and Postgres.

What industries does GIG serve?

We specialize in six verticals: real estate, gyms and fitness, lending and finance, healthcare and clinics, legal and professional services, and e-commerce and retail. Each vertical has distinct data surfaces and workflows — we apply AI with that context in mind.

How does the implementation process work?

We follow a four-phase method: Diagnose (two-week workflow and data audit), Design (architecture and stack selection), Deploy (build and wire into production), and Develop (team training and hand-off). Most corporate engagements run 60–120 days.

Is GIG vendor-agnostic or tied to a specific AI provider?

We are vendor-agnostic. We run Claude for production-grade agents, open-source models (Llama, Mistral) for self-hosted workloads, and fine-tune on Hugging Face models when tasks warrant it. We take no reseller kickbacks and recommend based on fit, not commission.

Can small businesses work with GIG, or only enterprises?

Absolutely — small businesses and solo operators are a core audience. Our Events and Community tiers start at $97 and are built specifically for small teams and individuals. Personal Coaching is ideal for founders of small businesses who want tailored implementation guidance.

Where is Global Innovation Group based?

Global Innovation Group LLC is based in Southern California and works with clients nationally. We deliver events and coaching both virtually and in-person, and corporate advisory engagements remotely or on-site depending on client needs.

Who founded Global Innovation Group?

GIG was founded by Francisco Williams, an operator with a decade of experience across capital markets, lending, and commercial real estate. He started deploying Claude and open-source models inside his own operating companies before packaging those playbooks for other operators and learners.

How do I get started with GIG?

Email hello@globalingroup.com with a short note about your goals or the problem you want to solve. We reply within 24 hours with a read on feasibility, a recommended path, and pricing if applicable. No pitch decks — just directional answers.

Industry — E-commerce & Retail

Catalog grows.
Support scales.
Headcount doesn't.

E-commerce at scale means support tickets, content demand, and data that outgrows your team. We deploy AI that answers catalog questions 24/7, generates ad copy at SKU scale, mines reviews for product insight, and models churn — so your team focuses on brand and buying, not repetitive work.

Support deflection

60–80%

Ad copy output

100× scale

Engagement

60–120 days

Start a conversation See how it works

What we deliver

Specific deliverables.
No vague outcomes.

Every engagement ends with something you can point at. Code that runs, documents that inform decisions, teams that got better. No fluff, no deck-only deliverables.

Catalog-aware support agents

24/7 agent trained on your full catalog, policies, shipping, and returns. Handles 60–80% of tickets without human touch. Escalates to humans cleanly when it matters.

SKU-level ad copy & content

Product descriptions, ad headlines, meta descriptions, email subject lines — generated at SKU scale in your brand voice. Scales from 100 products to 100,000.

Review mining for product insight

AI reads every review, pulls themes by product, flags quality issues, surfaces feature requests. Your buying team sees what customers actually think — at scale.

Churn & repeat-purchase modeling

Predict which customers are at risk of not coming back. Trigger personalized save campaigns. Model lifetime value per customer segment and channel.

Personalization engine

Product recommendations, email content, landing page copy — all personalized to customer segment and intent. Works with your existing stack (Klaviyo, Shopify, Segment).

Methodology

How we work.
Predictable. Scoped. Priced.

Independent brands start at $25,000 for Implementation. Multi-channel retailers and larger catalogs require custom scope. All engagements include integration with your platform (Shopify, WooCommerce, custom) and analytics stack.

Phase 01

Audit

1 week

Review your platform, catalog, ticket volume, ad spend, and customer data. Identify the 3 highest-leverage automations for your specific business.

Phase 02

Design

1 week

Pick the first workflow (usually support or content). Architecture doc, integration plan, brand voice guide. Reviewed before build.

Phase 03

Build

4–8 weeks

Build agents, content pipelines, integrations, analytics. Shadow-mode testing before going live with customer-facing agents.

Phase 04

Train

1 week + 90-day support

Train your team on tools, playbooks, and monitoring. 90 days of support to tune against real traffic and customer feedback.

Who it's for

You might be one of these.

Persona 01

DTC brands

Pain

Support tickets scaling faster than team. Content demand outpacing writers.

Outcome

Support tickets deflected by 60–80%. Content output 10× without new hires.

Persona 02

Multi-channel retailers

Pain

Fragmented data across Shopify, Amazon, wholesale. No unified customer view.

Outcome

Unified customer intelligence across channels. AI-driven insights your buying team actually uses.

Persona 03

Large catalog operators

Pain

Tens of thousands of SKUs to describe, categorize, merchandise. Manual process impossible.

Outcome

Every SKU gets high-quality copy, categorization, and merchandising — at catalog scale.

What you leave with

Measurable outcomes.

We don't sell effort. We sell results. Every engagement is scoped against specific outcomes — and we measure them before and after.

0160–80% of support tickets handled without human touch
02SKU-level content at 100× scale in brand voice
03Review insights surfaced for every product, automatically
04Churn reduced via targeted, data-driven save campaigns
05Buying decisions informed by structured customer sentiment
06Personalization working across email, site, and ads

Questions, answered

What you're probably wondering.

Shopify, WooCommerce, BigCommerce, Magento, custom stacks. For CRM/ESP: Klaviyo, Mailchimp, Attentive, Sendlane. For ads: Meta, Google, TikTok. Most modern platforms expose APIs we can work with.

Start with E-commerce & Retail

Ready to talk?
We're listening.

Tell us what you're trying to solve. We reply in 24 hours with a read on feasibility and scope. No decks, no slow proposals.

hello@globalingroup.com Back to home

Catalog grows.Support scales.Headcount doesn't.

Specific deliverables.No vague outcomes.

Catalog-aware support agents

SKU-level ad copy & content

Review mining for product insight

Churn & repeat-purchase modeling

Personalization engine

How we work.Predictable. Scoped. Priced.

Audit

Design

Build

Train

You might be one of these.

DTC brands

Multi-channel retailers

Large catalog operators

Measurable outcomes.

What you're probably wondering.

Ready to talk?We're listening.

Catalog grows.
Support scales.
Headcount doesn't.

Specific deliverables.
No vague outcomes.

How we work.
Predictable. Scoped. Priced.

Ready to talk?
We're listening.